Conditions of Use

Conditions for use of our website

When you shop online at STORE URBAN we want to make sure your experience is easy and hassle free. We aim to offer you innovative products, excellent quality, value and service at all times. STORE URBAN is a Uk based, privately owned respectable company, with friendly experienced staff, aiming to provide you, your Club, School and community with a first class service and quality hooded garments.

Below are a few hints and tips to make it easy to order from STORE URBAN website if you have any problems you can always contact us on storeurban@hoodyshoodies.co.uk

Ordering

To order products from our site all you need to do is click on the product you like and add it to your shopping cart. It;s that simple!
When you have finished browsing, hit the checkout button.
If you have used our website before you can enter you email address and password and go straight into your account via the Log In Page
If you are a new customer then you can either register again using the Log In Page
If you register, you will receive an email from us with your account login details

Register your account

To register please supply all your details so we can contact you via phone or email throughout the order and delivery process in case there are any query;s with your order
You will need to include the billing address of the card you use to pay for the products. You will also be asked to supply a delivery address so the item will reach you promptly
Once you have opened your account you will be able to view your order history and change your details any time
Once you have completed your billing details you will be taken into the payment screen, if there are any special comments that you would like to make about the delivery please include them here
Confirm your order, check the billing and delivery address are correct then hit the submit your order button

PLEASE NOTE: your details will be kept safe and secure and will not be given to any third parties (see our privacy policyfor more details).

Payment for purchasing online

We accept the following cards for payment online and over the phone: Master Card, Visa credit or Visa debit, Visa Electron, Delta, Switch, Maestro or Solo
Paypal are our payment processors for credit or debit cards online all payments online will be taken through the Paypal secure payment servers
Once you have been taken through to the secure payment processors part of the process, you will be requested to choose your payment card and Insert relevent card details, You may need to enter a security code to verify the transaction. Once you have completed the transaction you will be returned to hoodyshoodies.co.uk website. You will receive a confirmation email with your order number and receipt number. If you do not receive an email confirmation please contact us

Once your order has been picked, packed and shipped you will receive an email with the tracking information

If there are problems with the payment then give us a call and we can arrange another method of payment

Cheques: we will need to allow 7-10 days to clear before we ship the product

Promotional Coupons

If you have a valid promotional coupon number/word then you can enter it into the coupon field and your order will be amended accordingly
Each promotional coupon will have various offers and time limitations, these will be in line with our marketing campaigns
If you have any problems with the promotional coupon please contact us via storeurban@thehoodyshoodies.co.uk

Gift Certificates

To use a gift certificate shop on line as normal, add the items to your cart and go to checkout.
To pay for your products enter the gift certificate number at the beginning of the payment process.
If the total of your order is less than the amount on the gift certificate then you will receive another gift certificate with the remaining money left over. You will be able to use the gift certificate next time you shop with us.
If the total of your order is more than the amount on the gift certificate, you can pay for the remaining amount using your credit card or Pay Pal account.
We do not provide a cash refund for gift certificates.

If you have any queries please do not hesitate to contact our customer service team at storeurban@hoodyshoodies.co.uk